sanoLiving Privacy Policy

Last Updated: July 7, 2023


Thank you for visiting sanoLiving Inc. (“sanoLiving”, “we”, “us” or “our”) provides healthcare and wellness services through a secure platform (the “Platform”) that allows our registered users (“Users”) to access virtual healthcare and well-being services, as well as artificial intelligence-guided health and wellness resources (the “Services”). This Policy applies to both online and offline interactions you may have with us.

We commit to treating your privacy with the utmost respect. We have established a set of policies, procedures, and other practices to govern our processing of personal information. Our aim is to ensure that the personal information we collect is necessary, relevant, and used for specific, limited purposes.

What Information We Collect

Personal Information

We collect information such as name, email, phone number, company name, job title, company size, age, and product interest when you submit forms related to our Services for organizations.

Note: For sensitive health-related information, special precautions are in place to ensure its security. Explicit consent will be taken for such data collection and usage.

Non-Identifiable Information

We may collect certain information, like your first name, email, age, and details related to reproductive health history during our free menopause assessment. This information is considered non-identifiable for the purposes of this Policy.

Technical Information

We also collect information such as your geo-location, browser type and version, time zone setting, and other technical data. 

Purpose: This helps us enhance user experience and improve website functionalities.

Digital Interaction Information

Information regarding your interactions with our website, including clickstream data and other usage metrics.

Purpose: This helps us understand user behavior on our website to further improve user experiences.

How We Use Your Personal Information

To Communicate With You

To notify you about new product releases, partnerships, and other sanoLiving updates.

To provide you with healthcare information, trends, and best practices related to our services.

For Study, Research, and Statistical Purposes

We may use your personal information for research and statistical purposes to improve our website and services. When required by law, we use de-identified or anonymized information.

To Process Job Applications

When you submit a job application, your personal information is used to process your application and contact you regarding it.

For Service, Marketing, and Customer Relationship Management

Your data may be de-identified and used for product development and quality verification, always with your explicit consent.

Where We Process and Store Your Data

All data processing occurs within Canada, adhering to regulations between Canada and both the EU and the UK, ensuring ‘essential equivalence’ in data protection laws.

International Transfers: Should data transfer outside of Canada become necessary, appropriate safeguards and conditions for transfer will be specified.

How We Keep Information Secure

We implement physical, electronic, and administrative measures, including:

Secure Storage: At IBM Canada, ISO 27001 certified.

Network Security: To protect against unauthorized access.

Privacy Training: All staff receive training on privacy best practices.

Data Breach Protocols: We have procedures in place to notify you in case of a data breach within a specified timeframe.

Your Rights Regarding Personal Information

You have the right to access, delete, or rectify your personal data. Contact us to exercise these rights.

How to Withdraw Consent

You can opt-out of receiving informational or promotional emails by following the unsubscribe link in any email. This does not apply to service-related communications.

Changes to Our Policy

We will notify you via email and a website notice for significant policy changes. It is your responsibility to keep your email address updated and to review this policy periodically.

Contact Information

For any queries or complaints regarding this Policy, contact us at Our typical response time is within 10 business days.

If you are unsatisfied with our response, you can file a complaint with your local Privacy Commissioner of your province or territory or the Privacy Commissioner of Canada. 

In Quebec, the organization responsible for privacy protection is the Commission d’accès à l’information du Québec.